Level 1 support is the first tier of support, usually provided by IT support personnel with the least experience, lower understanding of technical issues, and limited access to company information.

• Introduction to IT-ITES Industry
• Computer Fundamentals
• Basic PC Troubleshooting (Hardware/Software)
• Dealing Directly with IT Service Requests/Incidents
• Dealing Remotely with IT Service Requests and Incidents
• Query Classification, Tools & Knowledge Base
• Manage your Work to Meet Requirements
• Working Effectively with Colleagues
• Sharing Data/Information in Standard Formatss
• Maintain a Healthy, Safe and Secure Working Environment
• Develop your Knowledge, Skills and Competence And More